Shipping policy

ÉLODEE Shipping Policy

Every ÉLODEE order is packed with care at our fulfilment warehouse in Zgorzelec, Poland, and shipped to you with a tracking number. This policy forms part of our Terms & Conditions.

1. Where we ship

Destination

How to order

All EU Member States (mainland and islands within the EU VAT area)

Order directly on our Website

EU outermost and special territories: Canary Islands, Azores, Madeira, French overseas departments, and other territories outside the EU VAT area

On request: email care@elodee-cosmetics.com and we will quote the delivery cost

United Kingdom, Switzerland, Norway

On request: email care@elodee-cosmetics.com and we will quote the delivery cost

We do not currently ship to other countries. If you live elsewhere, write to us and we will let you know when ÉLODEE becomes available in your country.

2. Order processing

We prepare and dispatch orders within 1–2 working days of payment. Our warehouse works Monday to Friday, except Polish public holidays. Orders placed at weekends or on holidays are processed on the next working day. During launches, promotions and the holiday season, processing may take slightly longer; we will tell you if your order is delayed.

Changes and cancellations. If you need to change your delivery address or cancel your order, email care@elodee-cosmetics.com within 2 hours of placing it. We will do our best to help, as long as your order has not yet been passed to the warehouse. Once an order has been dispatched, it can no longer be changed, but you can still use your 14-day right of withdrawal under our Return & Refund Policy.

3. Delivery times, costs and options

Destination

Estimated delivery after dispatch

Poland and neighbouring countries

2–5 working days

Rest of the European Union

3–7 working days

Territories and countries on request

Confirmed with your quote

Delivery times are estimates and are not guaranteed. If we cannot deliver within 30 days of your order, you may cancel it and we will refund you in full.

Delivery costs. Delivery costs depend on your country and the delivery option you choose. They are calculated and shown at checkout before you pay. Orders above a minimum value qualify for free delivery; the current threshold is shown on our Website.

Delivery options. Our main carrier is InPost. Depending on your country, you can choose:

  • home delivery by courier;

  • delivery to an InPost parcel locker or pick-up point.

The options available for your address are shown at checkout.

4. Shipping outside the EU VAT area

For orders to the United Kingdom, Switzerland, Norway and EU territories outside the EU VAT area:

  1. Email care@elodee-cosmetics.com with the products you would like and your delivery address.

  2. We send you a quote for the delivery cost and estimated delivery time.

  3. Once you accept, we send you a secure payment link and dispatch your order.

Customs duties and import taxes. These parcels cross a customs border. Prices on our Website include EU VAT; for these destinations, the price may be adjusted to exclude EU VAT where the law allows. Import VAT, customs duties and any carrier handling fees charged in your country are not included and are payable by you on delivery, unless we tell you otherwise in your quote. We will give you an estimate where we can, but the final amount is set by your local authorities.

If a parcel is refused or returned because these charges were not paid, we refund the product price minus our delivery and return costs.

5. Tracking and delivery issues

Tracking. When your order is dispatched, we email you a tracking link. You can also follow your order in your customer account.

Incorrect address or failed delivery. Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you. You can ask us to resend it, in which case you pay the new delivery cost. If you no longer want the order, we refund the product price minus the original delivery cost and the cost of the parcel’s return to us.

Lost parcels. If your parcel has not arrived within 10 working days after the estimated delivery date, please contact us. We will open an investigation with the carrier and, without waiting for its outcome, send you a replacement or refund you in full.

Damaged parcels. If your parcel arrives damaged or a product has leaked or broken, please take photos and email us at care@elodee-cosmetics.com, ideally within 14 days of delivery. We will put it right at no cost to you, as described in our Return & Refund Policy. The risk of loss or damage passes to you only when the parcel is delivered to you or to a person you have named.

Contact. Questions about delivery: care@elodee-cosmetics.com. We aim to reply within 2 working days.

Truework Cosmetics Limited, trading as ÉLODEE · Company No. 815610 · Venture Hub, 136 Capel Street, Dublin, Ireland · VAT PL5264027159

Last updated 14.10.2026